LiveSupport, a Georgian company providing IT outsourcing and business solutions, is making strides to broaden its international reach while nurturing innovation within the domestic market. The company is dedicated to integrating cutting-edge technologies, such as artificial intelligence, cloud-native solutions, and sophisticated cybersecurity frameworks, into its offerings. This forward-looking approach aims to equip clients with the tools needed to maintain a competitive edge in an ever-evolving digital landscape.
In addition to enhancing its technological capabilities, LiveSupport is seeking to forge stronger partnerships with global tech giants. By collaborating with industry leaders, the company aspires to further develop its in-house product line, positioning itself as a key player in the international market.
Giorgi Jakhveladze, CEO of LiveSupport, emphasized the company’s mission, stating, “We’re not just addressing today’s IT challenges — we’re building tomorrow’s solutions for our clients.”
Q.In the category of “IT Outsourcing and Business Solutions,” LiveSupport, the favorite, won the Golden Brand award. Can you tell us about the main advantages of the company that contributed to its success in this nomination?
A. Winning the Golden Brand in the “IT Outsourcing and Business Solutions” category is a tremendous honor, and it speaks to our commitment to delivering exceptional IT services. At LiveSupport, we differentiate ourselves with a client-first approach — we don’t just provide solutions; we craft them. Every business is unique, and we tailor our strategies to meet the specific goals and challenges of each client, ensuring measurable success.
Our comprehensive service portfolio — ranging from core IT services like IT Outsourcing, IT Audit & Consulting, Cybersecurity, Cloud Services, and Infrastructure Planning, to specialized business applications such as CRM, Queue Management, and Task Management — empowers businesses to operate smoothly and grow sustainably. This combination of flexibility, innovation, and focus on clients is what led us to win the Golden Brand and continues to drive our success.
Q. Tell us about the company — how many years have you been going and how has it developed over these years?
A. LiveSupport has been a trusted partner for over ten years, evolving from a small, local IT service provider into a global service provider in IT Outsourcing and Cybersecurity solutions. Over the years, we have expanded our offerings to include Cloud Services, 24/7 Monitoring, and In-house Software Development, all designed to help our clients stay ahead in a rapidly changing digital landscape.
Some of our biggest challenges included adapting to rapid technological changes, managing escalating cyber threats, and meeting the complex needs of a growing customer base. However, each challenge strengthened our resolve. Our strategic partnerships with Microsoft and Google and our commitment to in-house software development have been key milestones that helped us establish industry leadership.
We are particularly proud of the trusted relationships we’ve built with over 100 clients across various sectors, allowing us to create innovative, tailor-made solutions that exceed expectations.
Q. What has LiveSupport added to the sphere? What new solutions does it offer?
A. At LiveSupport, we’ve introduced fast, reliable, and cost-effective IT solutions that are designed to meet the unique needs of businesses in diverse industries. We revolutionized the market with our 24/7 support model, offering clients peace of mind by ensuring immediate, effective assistance whenever issues arise.
In addition to core IT services, we’ve pioneered a range of specialized solutions, including CRM systems, Queue Management, HR platforms, Task Management, and Medical Clinic software. These innovations help our clients streamline their operations, reduce overheads, and enhance both customer and employee satisfaction, creating a significant competitive edge.
Q. How many companies do you currently work with, and how did you gain their trust?
A. Today we are proud to work with over 100 companies across consulting, retail, healthcare, logistics, and e-commerce. Our success in gaining trust lies in our commitment to delivering consistent results and offering transparent communication, ensuring clients always feel supported.
We understand that each sector has its own unique demands. For example, retailers require inventory management and queue systems, while healthcare providers need robust data security and appointment scheduling systems. By offering tailored solutions and closely collaborating with clients, we ensure that every solution we provide is perfectly aligned with their specific business needs, whether we’re integrating existing systems or developing a completely new solution.
Q. Do you also cooperate with international companies?
A. Yes, we’ve successfully partnered with companies across Europe and the United States, expanding our reach and expertise. International clients often have more complex needs, requiring enterprise-grade solutions and adherence to global standards. The scale of operations is larger, and security protocols are stricter, which adds to the complexity of the projects.
Working with international companies has been incredibly rewarding. It challenges us to continuously innovate, ensuring we can meet the high demands of large-scale IT projects. This experience also elevates the quality of service we provide to local clients, as we’re constantly refining our capabilities to match global best practices.
Q. How would you assess the potential of Georgia’s IT industry? Government representatives often say the country can become a regional tech player. What gives Georgia this potential, and where do we stand now?
A. Georgia has immense potential to become a regional tech powerhouse. Its strategic location between Europe and Asia, combined with a growing pool of skilled professionals and a burgeoning startup ecosystem, provides a unique advantage. The Government’s commitment to supporting the tech sector and fostering innovation is commendable, but further investments in digital infrastructure, cybersecurity, and talent development are needed to fully realize this potential.
We believe that Georgia can indeed become a regional tech leader, but the private sector, along with educational institutions, must play a strong role in fostering digital transformation and enhancing cybersecurity awareness across industries.
Q. How would you assess the qualifications and quantity of the workforce in this industry? You also cooperate with a university, offering internships and employment to graduates.
A. While the IT workforce in Georgia is growing rapidly, there’s still a skills gap that needs to be addressed. The demand for highly qualified professionals is high, and universities alone cannot meet the needs of the industry.
To bridge this gap, LiveSupport partners with leading universities like SEU, BTU, and the European University to offer internships and employment opportunities to students. We aim to equip future IT professionals with real-world experience, helping them seamlessly transition into the workforce. This collaboration not only supports the development of future talent but also ensures our industry stays ahead of the curve.
